For companies that want to automate actions from calls and speech recordings or use speech analytics to make better decisions.
Use our speech analytics to understand recordings and calls in 100+ languages, and automate a variety of actions to take when an intent or a behaviour is detected.
The StageZero speech analytics is build around an API that can be accessed using any programming language. The analytics can be setup as part of an IVR and can process live calls in real-time.
Our speech analytics can be setup to process live calls or through an API to which you can send your voice clips either as files or URLs.
The data in live call can be one or multiple channels.
The voice API can be called either once for each recording or sent as batches of recordings. The result is returned as soon as the algorithms are done processing the request.
Our algorithms process the clips and returns a JSON formatted response with the information that was identified and suggested actions to take.
If you need help configuring the speech analytics API or want to integrate it directly into another system to automate actions, we can do the integration for you. Feel free to contact us if you have questions.
We provide a set of existing intents that you can choose to monitor for or if our existing intent do not cover your use case, we can add custom intents. To understand which one is appropriate, we need to schedule a call to understand your use case and the intents.
When an intent is recognized, it will be returned so that you can automate the action to take.
Identifying whether a person is feeling anger, surprise, disgust, enjoyment, fear, or sadness can help you take preventive actions and for example reduce customer churn. We offer emotion recognition as a popular feature of our speech API.
It may be useful to create automated actions based on identifying unwanted behavious such as swearing, profanities, or shouting. This feature is available as an add-on.
When an intent or action to be taken has been identified, it is often useful to have the transcript available in case it needs to be reviewed by a human or analyzed later.
This feature is available as an add-on, , and we can provide transcripts of recordings and calls in 100+ languages.
In our analytics suite, you can also get access to information such as: key word identification and background noise level.
To run the AI system, there is a monthly charge. If you need help with system integration or setup, that becomes a separate fee.